FAQ

Back To Help

Help

FAQ

How do I receive access to the pre-sale?
To receive a pre-sale code and access the ticket pre-sale window, place an order any album format of ‘I’M ONLY F**KING MYSELF’ from the official Lola Young UK Store by 10am BST on Monday 7th July 2025. You will receive your pre-sale code and ticket link by 5pm BST on Monday 7th July 2025 via email. If you have already ordered ‘I’M ONLY F**KING MYSELF’ on an album format from the official Lola Young UK Store, you will receive a pre-sale code. You can also register for pre-sale access by entering your details on the

No purchase necessary form by 10am BST on Monday 7th July 2025. Please note, all pre-sale codes have no cash value, are non-transferrable, case sensitive and available for one-time use only. Pre-sale access does not guarantee you a ticket(s).

When will I receive my pre-sale code?
You will receive your pre-sale code and ticket link by 5pm BST on Monday 7th July 2025 via email. The pre-sale goes live at 10am BST on Tuesday 8th July 2025. Please note, Customer Service will not be able to provide any pre-sale codes to eligible customers before 5pm BST on Monday 7th July 2025, so please allow time for your email to be received.
What do I do If I haven’t received my pre-sale code?
If you have not received your pre-sale code by 5pm BST on Monday 7th July 2025, please check your junk or spam folder. If you’re still unable to locate your email containing the pre-sale code and ticket link, you can reach out to our Customer Service team for assistance by clicking

HERE

I’ve made an order containing merchandise; Will this make me eligible for pre-sale access?
Only orders placed for any music format of ‘I’M ONLY F**KING MYSELF’ from the official Lola Young UK Store by 10am BST on Monday 7th July 2025 are eligible for pre-sale access. You can register your details to receive pre-sale access via the no purchase necessary route

HERE Orders containing merchandise products only will not grant access to a pre-sale code.

I only received one pre-sale code, but made multiple orders?
For all queries regarding Accessible Tickets, ticket types and any queries relating to the venue, please reach out to the venue directly for further information. You can contact their support team by heading to the following links:
- Mon, Oct 06, 2025 – O2 Victoria Warehouse, Manchester, UK -

Contact
- Thu, Oct 09, 2025 – O2 Academy, Birmingham, UK -

Contact
- Wed, Oct 15, 2025 – O2 Brixton Academy, London, UK -

Contact

What do I do if I experience technical issues when trying to purchase tickets?
Technical issues may occur due to site volume and overwhelming demand for tickets. If you are or have experienced technical issues when trying to purchase tickets, we advise contacting the ticket provider for further assistance. You can contact their support team by heading to the following link –

How to Contact Us – Ticketmaster Help
Only a limited number of pre-sale tickets are currently available and due to overwhelming demand, they can sell out very quickly. Pre-sale access does not guarantee tickets, only the opportunity to access the pre-sale ticket sale.

I signed up to the pre-sale with an email address that is incorrect/no longer have access to; what should I do?
A pre-sale code will be allocated to the email address that you used to order via the Lola Young UK Store or used to register your details. If you no longer have access to your email address or used the incorrect email address, then please contact our Customer Service team by clicking

HERE Please note, Customer Service will not be able to provide any pre-sale codes to eligible customers before 5pm BST on Monday 7th July 2025, so please do not contact for assistance until after this time.

Terms and Conditions
Please click HERE to view our Terms and Conditions